Envoy Air Inc.

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Airport Agent

at Envoy Air Inc.

Pay: up to $10.15/hour
SD operation!  We are hiring full-time and part-time positions.  Starting rate of pay is $10.15/hour.  Employees have competitive health benefits and 401k options
Posted: 10/17/2017
Job Reference #: 3673

Job Description

Job Title
Airport Agent
FSD - Sioux Falls, SD US (Primary)
Position Type
External Full-time OR part-time based on operational need
Career Level
Entry Level
Airport Agents / Clerks
Job Description

Envoy Air is an American Airlines Group company.  As a regional airline, we're in the business of transporting people from one destination to another.  Our Airport/Station Agents perform a variety of tasks to keep our ground operations running safely, efficiently and on-time.  It takes a coordinated effort from the whole team to accomplish this.  Interested in working in a fast-paced, team-oriented environment?  Join Envoy as we open our new Sioux Falls, SD operation!  We are hiring full-time and part-time positions.  Starting rate of pay is $10.15/hour.  Employees have competitive health benefits and 401k options, and are eligible for performance bonuses, profit sharing and awesome travel privileges.  That's right - employees and their designated travelers can fly on any American Airlines/American Eagle flight.



  • Load and unload of baggage, cargo, freight, and company materials on and off aircraft
  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment
  • Marshal aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, jetbridge, vehicles, equipment, and employees
  • Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory
  • De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
  • Promote and sell air travel with American/American Eagle and/or other contracted carriers
  • Answer inquiries regarding general travel information, prepare itineraries, compute fares, issue tickets, collect baggage fees
  • Escort passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades
  • Determine flight close-out times and prepare, complete and check various flight forms for accuracy
Job Requirements

In this role, candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.


Position Requirements

  • Minimum Age: 18 
  • High school diploma or GED equivalent 
  • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position 
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis 
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity 
  • Must be able to perform all duties in various weather conditions and time constraints 
  • Ability to read, write, fluently speak and understand the English language 
  • Possess the legal right to work in the United States 


Position Preferences

  • A minimum of one year of customer service experience 
  • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations 


Additional Position Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. 
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. 
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. 
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
None/Not Specified

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!