Job: Implementation Coordinator, Advanced

Jobing Description

Applicant Tracking Software

Implementation Coordinator, Advanced

Job Code: 8416
Location : SIOUX FALLS, SD 57108 US
Travel Involved: 0-10%
Job Type: Full Time
Job Level: Experienced
Education: Bachelors Degree or Equivalent
Category: Support/Installation
Position Summary:

SUMMARY

Under general supervision, acts as a liaison between the customer, assigned manager and the installation teams to ensure successful completion of implementations.

ESSENTIAL FUNCTIONS

* Serves as a leader and resource for the installation team members.
* Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
* Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.
* Exercises the responsibility and authority to take steps to ensure a successful installation.
* Troubleshoots issues once implementation is complete.
* Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
* May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.
* May participate in new release activities.
* May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
* May participate in sales turnover meetings to schedule and determine the scope of the project.

Requirements

MINIMUM QUALIFICATIONS

* High school diploma or equivalent required. Associate?s or Bachelor?s degree preferred.
* Minimum of five years experience in a financial institution or related field; or
* An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

KNOWLEDGE AND SKILLS

* A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
* Able to act as a team lead and oversee a successful implementation.
* Able to meet deadlines.
* Good knowledge of the financial industry.
* Good knowledge of JHA products.
* Strong communication and customer interaction skills.
* Proficient in using MS Word, MS Excel, and SharePoint.
* May require the ability to identify and resolve error messages.

WORKING CONDITIONS

* Typical office setting with environmentally controlled conditions.
* Able to work extended hours as business needs dictate.
* May require extensive overnight travel.

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:

* Complete quality work within deadlines.
* Interact professionally with other employees, customers and suppliers.
* Work effectively as a team contributor on all assignments.
* Communicate and coordinate work efforts with other employees, customers and suppliers.
* Perform other duties as assigned.
* Attend work regularly based on the assigned schedule.

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