Job: Floor Sup - Corporate Support (USA) Job

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Jobing Description

Floor Sup - Corporate Support (USA)-707989

Description
Responsibilities

Coach and develop associates to improve productivity, efficiency and effectiveness

Communicate with managers and associates to drive customer experience based on observations

Monitor and score associate calls

Drive morale improvements

Assist with daily call center operations and floor coverage

Supervisor will have the opportunity to learn:

Learn basic call center management

Gain leadership experience in driving results and building a team

Qualifications
Basic Qualifications:
1 year of experience in customer service.

High School, Diploma, GED, or Equivalent Certification

1 year experience in a supervisory position

Preferred Qualifications:

Highly motivated and self directed

Detail oriented with focus on documentation

Detailed knowledge of policy and procedure

Call monitoring experience

Call coaching experience

Schedule flexibility

Ability to operate efficiently in an ambiguous and continuously changing environment

Ability to build strong effective working relationships

Effective time management skills

Effective organizational skills

Professional and positive attitude

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB2

Job: Call Center and Customer Service
Primary Location: United States-South Dakota-Sioux Falls-South Dakota-Sioux Falls (72001)
Schedule: Full-time
Travel: No